How to Log In to Credit Genie
Credit Genie is a mobile-only platform. To access your account, open the Credit Genie app on your iPhone or Android device and sign in with the email address and password you used during registration.
Forgot Your Password?
On the login screen, tap "Forgot Password" and enter your registered email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it in your inbox.
Account Disabled?
If your account has been disabled — either at your request or by the system — you can reactivate it by contacting support at support.creditgenie.com. Include your registered email address and a brief explanation of your request.
Common Login Issues
- App crashes on launch: Update to the latest version or reinstall
- "Account not found": Verify you're using the correct email address
- Stuck on loading: Check your internet connection and try Wi-Fi
- Two-factor issues: Ensure your phone number is current in your profile