How to Contact Credit Genie
Credit Genie does not offer phone-based customer support. All assistance is provided through written channels. Here are the available options:
- Support Portal: support.creditgenie.com (primary support channel)
- Email: [email protected]
- Social Media: [email protected]
- Legal: [email protected]
- Media: [email protected]
Support Hours
The Credit Genie Customer Experience Team is available Monday through Sunday, 9 AM to 5 PM Eastern Time. For fastest response times, submit your request during weekday business hours.
Common Issues and Solutions
- Can't log in? Try resetting your password or clearing the app cache
- Unauthorized charges? Contact support immediately with transaction details
- Want to cancel? Disconnect your bank in Settings or submit a request at support.creditgenie.com
- Advance not received? Standard delivery takes 1–3 business days — check your bank's pending transactions
Company Address
Creditly Corp.
3411 Silverside Rd, Suite 104
Wilmington, DE 19810
United States